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Frequently asked
questions
Everything about membership, payments, verification and trust on JewelTec.
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The platform
How is JewelTec different from a public marketplace?
Who can join, and how?
What does verification involve?
Where is JewelTec based and regulated?
Membership & pricing
What plans are available?
What does Bronze include versus the paid tiers?
How does commission work?
Can I change plans?
Why is Platinum invite-only?
Payments & payouts
How does payment work?
When do I get paid?
When is escrow used?
What about chargebacks?
Verification & trust
How does the Watch Checker (Watch Register) work?
How can I check a diamond or watch before I buy?
What if an item isn't as described?
Disputes & support
What happens if there's a dispute?
How do I get help?
Still have
questions?
Request access and our team will walk you through membership, verification and getting set up.
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